Sunn and Moon Studio aims to create as little waste as possible, so all order receipts are digital.

Sunn and Moon Studio cannot edit processed order quantities or split orders. Sunn and Moon Studio is not liable for lost, damaged, stolen or returned packages.

Should your order become lost in transit or is received damaged, please refer to Shipping Policies.

Due to the nature of this work, I do not offer returns, cancellations, or refunds.

All of the Sunn and Moon Studio orders that require physical shipping are shipped with USPS Flat Rate Priority Mail. I ship out orders two times a week, Mondays and Fridays. Thank you so much for your patience, understanding, and support! I love you!

Once an order is prepared for shipment, customers will receive an email with tracking information. Please allow USPS up to 48 hours to update their system. Please note, sometimes shipping confirmation emails from the Sunn and Moon Studio can be labeled as spam or land in your promotions folder. Please check email folders before reaching out. 

Once an order is with USPS, it is out of my hands: Sunn and Moon Studio is not responsible for lost, damaged, or returned shipments. USPS Priority Mail packages are insured by USPS. If USPS has misdelivered or misplaced your order, you are entitled to that compensation but you must file a claim yourself as you are the recipient. 

Thank you for your understanding 💞!

Sunn and Moon Studio ships within the USA only.

If you are from a country outside of the continental US, and would like to place an order, please reach out to me via hello@sunnandmoonstudio.com for a shipping estimate.

If you are ordering outside of the US, you are responsible for any additional costs incurred with customs.

Delivery instructions included in order check-out notes are not guaranteed as we do not deliver the packages ourselves. Please contact your local USPS or delivery person directly. 

Thank you for your patience + understanding! 

If you feel a connection with me and the services I provide, but lack the financial flexibility to pay my full fees, please email me at hello@sunnandmoonstudio.com so we can discuss lower fees or alternative ways to pay.

Like everyone, I still need to eat and take care of my family, but I will be as accommodating as I can be.

Folks who identify as trans, gender non-conforming, indigenous, at-risk immigrant, POC, careworkers including sex workers, environmental activists, and social justice activists will be given priority.